Welcome to the ProActive Hotline, an anonymous reporting system for Manila Water Group . In this page, you can choose the type of concern for which you wish to make a report. Descriptions and/or examples have been provided for each reporting category to help you classify your concern.

Report Category and Description

Retaliation Complaints
Retaliation complaints are those filed by a Whistleblower due to any undesirable action taken against him/her— and in direct response to the Whistleblowing — because he reported wrongdoing (e.g., job harassment, ostracism, unemployment, threat to security, etc.).
Conflict of Interest
Conflicts of interest, subject to the policies of MWCI and its Subsidiaries, may refer to situations which may impair the objectivity of a person because of the possible incompatibility of the person’s self-interest and professional or public interest (e.g., inappropriate relations or questionable transactions with clients or suppliers, misuse of client/company information, etc.).
Falsification of Documents
Falsification of documents refers to counterfeiting, forging, falsifying or making fraudulent changes to any document (e.g., forgery, alteration, tampering, etc.).
Financial Reporting Concerns
Financial Reporting Concerns refer to deliberate misstatements in recording and/or reporting business transactions or result of operations (e.g., incorrect recording of financial transactions, irregularities in application of accounting standards, misleading reports, etc.).
Misconduct or Policy Violations
Misconduct or policy violations refer to acts that violate moral or civil law, Code of Conduct and Discipline, Code of Business Conduct and Ethics, policies of MWC/Subsidiary, and/or contractual agreements (e.g., control overrides, acting under false/insufficient authority, etc.).
Theft, Fraud or Misappropriation
Theft, fraud, or misappropriation refers to fraudulent appropriation of funds or properties entrusted to the Employee’s care but owned by the employer or someone else in the organization (e.g., stealing, misappropriation of funds, false representation, etc.).