Proactive Hotline for SM Prime Holdings, Inc.

SM Prime Holdings, Inc. (“SMPHI”, “SM Prime” or the “Company”) is committed to the principles of good corporate governance—accountability, transparency, and integrity. The Company advocates for an honest and open environment, placing utmost importance on ensuring that its stakeholders are heard by providing a channel to speak out and report any form of illegal activity, unethical practice, or fraudulent transaction within its business processes, dealings, employees, and other third-party business partners. This policy, in alignment with the Revised Code of Corporate Governance, establishes a secure and accessible reporting channel, ensures that any report made in good faith shall be secured from any retaliatory actions, and shall observe proper handling of violations in accordance with due process.

Report Category and Description
A. Health, safety, and environment (Kalusugan, kaligtasan, at kapaligiran)
Covers concerns related to violations, unsafe practices, or conditions that may endanger the health, safety, or well‑being of employees, contractors, tenants, customers, visitors, or the surrounding community. It also includes actions or omissions that result in environmental harm, non‑compliance with relevant environmental laws, or failure to uphold the company’s health, safety, and environmental standards.

Tumutukoy ito sa mga paglabag, hindi ligtas na gawain, o sitwasyon na maaaring magdulot ng panganib sa kalusugan, kaligtasan, at kapakanan ng mga empleyado, kontratista, nangungupahan, kostumer, bisita, o komunidad. Kasama rin dito ang mga gawain na nakakasira sa kapaligiran o hindi sumusunod sa mga batas at pamantayan sa kaligtasan at pangangalaga sa kalikasan. 		Choose Category
B. Product quality and service delivery (Kalidad ng produkto at paghahatid ng serbisyo)
Covers concerns related to the quality, safety, and reliability of real estate products and the delivery of services associated with property development, construction, sales, leasing, and property management.

Tumutukoy ito sa mga isyu tungkol sa kalidad, kaligtasan, at pagiging maaasahan ng mga produkto at serbisyo ng kumpanya na may kaugnayan sa pagpapaunlad, konstruksyon, pagbebenta, pagpapaupa, at pamamahala ng mga ari-arian. 		Choose Category
C. Data privacy (Pagkapribado ng datos)
Data privacy, also referred to as information privacy, is an area of data protection that concerns the proper handling of sensitive data, including, notably, personal data, but also other confidential data, such as certain financial data and intellectual property data, to meet regulatory requirements as well as protecting the confidentiality and immutability of the data.

Tumutukoy ito sa tamang paghawak at pagprotekta sa personal at kumpidensyal na impormasyon upang masunod ang mga umiiral na batas at mapanatiling ligtas at pribado ang datos. 		Choose Category
D. Falsification of documents or fraudulent financial reporting (Pamemeke ng dokumento o mapanlinlang na pag-uulat sa pananalapi)
Counterfeiting, forging, falsifying, making fraudulent changes to any document (forgery, alterations, tampering), or a willful attempt to window dress financial and non-financial information used for decision making.

Kabilang dito ang paggawa, paggamit, o pagbabago ng mga dokumentong may maling impormasyon, gayundin ang sinadyang pagmamanipula ng pinansyal o iba pang mahahalagang datos upang mailigaw ang pagdedesisyon. 		Choose Category
E. Bribery and corruption (Panunuhol at katiwalian)
Corruption is dishonest behavior, which is undertaken by a person or an organization entrusted with authority, in order to acquire illicit benefits or abuse power for one's personal gain. Corruption can include giving or accepting bribes or inappropriate gifts, double-dealing, manipulation, diversion, under-the-table transactions, or extortion, among others.

Tumutukoy ito sa paggamit ng kapangyarihan o posisyon para sa pansariling pakinabang. Kabilang dito ang pagbibigay o pagtanggap ng suhol, hindi angkop na regalo, pandaraya, lihim na transaksyon, at iba pang katiwalian. 		Choose Category
F. Theft, fraud, or misappropriation (Pagnanakaw, pandaraya, o maling paggamit ng pondo o ari-arian)
Fraudulent appropriation of funds or property entrusted to one's care, but actually owned by the employer or someone else (e.g. stealing, misappropriation of funds, false representation).

Kabilang dito ang pagkuha, paggamit, o paglipat ng pera o ari-arian ng kumpanya nang walang pahintulot, pati na rin ang anumang uri ng pandaraya o maling representasyon. 		Choose Category
G. Misconduct and unethical behavior (Maling asal at hindi etikal na pag-uugali)
Acts that violate moral standards or civil laws, Code of Ethics, Company Policies, and/or contractual agreements (e.g. violation of code of ethics, anti-money laundering violations, control overrides, acting under false or insufficient authority, abuse of authority, bullying, discrimination, harassment, child labor, substance/alcohol abuse in company premises or during work hours).

Tumutukoy ito sa mga kilos na lumalabag sa batas, Kodigo ng Etika, mga patakaran ng kumpanya, o kasunduan. Kabilang dito ang pang-aabuso ng kapangyarihan, pambu-bully, diskriminasyon, panliligalig, child labor, at paggamit ng ipinagbabawal na gamot o alak habang nasa trabaho. 		Choose Category
H. Conflict of interest (Salungatan ng interes)
A situation that may impair the objectivity of a person because of the possible incompatibility of the person's self-interest and professional or public interest (e.g. Inappropriate relationships, involving questionable transactions with clients or suppliers, misuse of client or company information).

Ito ay sitwasyon kung saan ang pansariling interes ng isang tao ay maaaring makaapekto sa kanyang pagiging patas at propesyonal na pagganap sa mga tungkulin. Halimbawa nito ay ang hindi angkop na relasyon o mga kahina-hinalang transaksyon na may kaugnayan sa negosyo ng kumpanya. 		Choose Category
I. Violation of Company policies (Paglabag sa mga patakaran ng kumpanya)
Covers reports involving any action, behavior, or decision by employees, officers, contractors, or business partners that violate the company’s established policies, procedures, codes, or governance standards including the Company’s Corporate Governance Manual.

Tumutukoy ito sa anumang kilos o desisyong lumalabag sa mga umiiral na patakaran, proseso, kodigo, o pamantayan ng pamamahala ng kumpanya. 		Choose Category
J. Others (Iba pa)
Violations not covered under the above categories.

Anumang paglabag o isyu na hindi sakop ng mga nabanggit na kategorya. 		Choose Category